Terms and Conditions

E-tickets will be automatically issued by Bangladesh Railway Portal within 30 minutes of successful payment. User(s) can obtain their ticket(s) and also download the PDF version of the ticket from the confirmation page (upcoming journey). Concurrently, a copy of the ticket will be sent to the user’s email address. However, some mail service providers such as Gmail, Yahoo!, Outlook might place the email in “SPAM” folder. Furthermore, it might also be possible that the mail has been blocked by any of the mentioned service providers. Therefore, unavailability of the confirmation mail should not be regarded as non-issuance of ticket. If the reservation does not materialize and the client-passenger still wants to try for the same reservation once again, the process will be treated as a new reservation.

To issue railway tickets, Bangladesh Railway Portal depends on different payment getaways for the Card/Wallet charge information. Bangladesh Railway does not store any sensitive information of Passengers such as Card/Wallet details, OTP, Pin Code. In case any Card/Wallet is charged and/or Payment Gateway fails to return the information in due time, it is possible that the passenger’s Card/Wallet would be charged without being issued for the desired tickets. In such instances, Payment Gateways will automatically refund the purchased amount by the Client-Passenger to their respective Card/Wallet within 8 (eight) working days. However, in case such a Client-Passenger does not receive refund within 8 (eight) working days, the client Client-Passenger is requested to send a complaint email to support@eticket.railway.gov.bd with details of the issue. A reply to such a Client-Passenger will be sent within 7 working days. Due to the dependency on payment service providers, it might take several days to resolve the issue. For a refund of unsuccessful purchases and card charging issues, Client-Passenger must contact the Payment Service Provider through which s/he made the transaction. For a refund of successfully purchased tickets, the Client-Passenger must visit their respective originating station (i.e., Departure Station from which the Client-Passenger will travel) and contact the refund counter. Bangladesh Railway or Shohoz-Synesis-Vincen JV will not be held responsible for the non-issuance of tickets or delay of refund due to errors in payment processing or any other reasons that are beyond the control of Bangladesh Railway or Shohoz-Synesis-Vincen JV. Bangladesh Railway makes no guarantee/warranty that any of the above services will be uninterrupted, timely or error-free due to the dependencies on many Service Providers.

Ticket purchase, refund and journey rules & regulations:
  1. This ticket is non-transferable and non-assignable.
  2. It is mandatory for children between 3 to 12 years old to purchase minor tickets.
  3. No additional fees for Passengers who travel within the luggage weight limits of:
    AC- 56 KG, First Class- 37.5 KG, Shovon chair/ Shovon- 28 KG, Shulobh- 23 KG;
  4. The coach/seat number may change during the journey due to unavoidable circumstances;
  5. Ticket return policy:
    • In case of ticket return 48 hours prior to the commencement of the journey, for AC class BDT 40, for first class BDT 30, and other class BDT 25, will be deducted along with service charge.
    • In case of less than 48 hours and more than 24 hours, 25% of the fare will be deducted;
    • In case of less than 24 hours and more than 12 hours, 50% of the fare will be deducted;
    • For less than 12 hours and more than 06 hours, 75% of the fare will be deducted;
    • No refund for less than 06 hours;
    • Service charges for online purchase are non-refundable.
  6. Bangladesh Railway is a national resource. Do not travel by Bangladesh Railway without purchasing a ticket. Buy train tickets while travelling and encourage others to do so. Any travelling without a valid ticket may be subject to prosecution.
  7. For travelling with Bangladesh Railway, the passenger must have a valid ticket. No expired ticket or ticket having a future date of travel would be valid.
  8. It is the responsibility of the Client-Passenger to check the correctness of the ticket concerning the travel date and time, destination, seat number and coach details. Wrongly purchased tickets may be replaced depending on the availability of the desired destination, seat number etc.
  9. Except for whatever liability is admitted by Bangladesh Railway or Shohoz-Synesis-Vincen JV in this terms and conditions, neither Bangladesh Railway nor Shohoz-Synesis-Vincen JV accepts any liability of whatever nature arising out of the rail ticket or the travel.

If you are the Client-Passenger or buying the ticket on behalf of the Client-Passenger, it is required to agree with all these terms and conditions. Please read thoroughly all the terms and conditions and upon perusal, if you have understood the contents of the terms and conditions and agree to the same, please continue. Continuing constitute a formal agreement between you and the Bangladesh Railway for the purpose of transactions on this website.